You don’t need to call ACE on your way to the airport unless your travel plans have changed. If you do need to contact the car park on the day call them on 01293 533 000 and choose option 1.
When you reach the car park:
At the barrier please input the entry code:
1992. This will allow you to enter the dedicated meet and great area. Head to the meeting point where you'll be met by the ACE parking team.
- Take all of your belongings out of the car, including your car park ticket.
- The driver will take a photo and check your car over for damage.
- Give them your booking confirmation and car keys, as well as your return flight information.
- It's a 2-5 minute walk to check-in via a covered walkway while your car is parked for you in ACE's secured car park.
- While you're away your car will be fully valeted.
Note - Please make sure you leave enough time for your driver to check your car for damage. It will only take a few minutes, but if you don't leave enough time, this may affect any claim you later make for damage.
Make sure that your vehicle's road tax is valid, it holds a valid MOT certificate and is roadworthy. If your car isn't legal or safe to drive, ACE won't be able to drive it to the car park, and you won't be able to get a refund.
If you park for longer than you booked for it's £20 per extra day.
If you get back early, call ACE as soon as you can. They need as much notice as possible to get your car ready so you aren't kept waiting. You won't get a refund for any unused parking time.
ACE can only take cars that fit into a standard size parking space, which is 2.4m x 4.8m. You'll be charged extra if your car is larger than this.
Unfortunately minibuses and vehicles with 8 or more seats can't be taken for Meet and Greet services and will cost extra for other packages. If you have a specially adapted vehicle this will need to be checked with the car park. To see if the car park can take your vehicle please call us.
Booking confirmations must be printed and taken with you.
Transfers No Transfers are required. Once your car is picked up you can proceed direct to check in.
Directions You don't need to call ACE on your way to the airport unless your travel plans have changed. If you do need to contact the car park on the day call them on 01293 533 000 and choose option 1.
For the North Terminal: - For satnavs use postcode RH6 0PJ but only as far as the main North Terminal roundabout
- As you enter the North Terminal from the main roundabout, stay in the right-hand lane for ?Drop Off and Hotels?.
- Keep in the right-hand lane following signs for ?hotels? and ?Sofitel Hotel?.
- Keep driving towards the pedestrian traffic lights between the two hotels.
- Turn right immediately after the traffic lights into the Sofitel car park.
- Take a ticket from the barrier and keep it for the driver.
- Once in the car park follow signs for "meet & greet operators".
- When you arrive in the dedicated meet & greet area, park in a meet and greet bay and look out for a uniformed driver.
- If you need any help finding the meeting point then please call Ace Parking on 01293 533 000 and select option 1.
- Walk to the terminal in 3 minutes.
For the South Terminal: - Follow signs for Short Stay/Passenger Drop off.
- Enter the Short Stay car park and take a ticket at the barrier.
- Head towards the Orange car park on level 1.
Note - If your vehicle is taller than 1.80m please inform the car park when you call and they will meet you in an alternative area outside the car park.
Directions for the North Terminal are as follows:
NORTH TERMINAL MEETING POINT
Sat. Nav. Postcode RH6 0PJ (please follow directions below from the North Terminal roundabout).
Drive past the Sofitel Hotel and turn right immediately after the pedestrian traffic lights into the Sofitel Hotel Car Park. Follow the signs for Meet & Greet Reception, pass through the video booth and park in a dedicated Meet & Greet parking bay.
Please call the car park if you have any issues finding the North Terminal meeting point.