SHARENOW vehicles are now avaibale through our Free2move app.
Your booking will be subject to pricing and terms and conditions available on the Free2move app.
Your personal data will be stored by Free2move.
All your invoices will be available in the Free2move app.
Yes, you are required to create a brand new account with Free2move. Please read our terms and conditions to review the conditions of eligibility and the documents required to get to the service. Your documents need to be reviewed and validated before being able to enjoy the service
Vous avez loué une voiture électrique en libre-service à Paris avec Free2Move et vous avez rencontré un problème ?
Veuillez sélectionner le trajet concerné dans la liste déroulante ci-dessous et nous faire part de votre demande (notez qu'il est nécessaire de vous connecter avec votre compte Free2Move au prélable).
Notre équipe Service Client vous recontactera dans les plus brefs délais (normalement moins de 24h).
En dernier recours, et conformément à la réglementation européenne, vous avez la possibilité de déposer une réclamation via le portail de la Commission Européenne.
A drop off fee applies when you end your trip in drop off zones (marked "Zone A" or "Zone B" on the Home Area map).
Drop off zones are part of the Home Area, but can be located inside or outside the city center.
See your Home Area's drop off zones and fees here:
All cars are equipped with pay by plate services where applicable so there is no need to wait in line! Please do not pay the toll separately as it will still scan the license plate. We will bill your account at a later date for the cost of the toll, plus a $4.99 processing fee.
Credits have an expiry date of 6 months.
Credits or discounts can be added to your account using promo codes.
Please make sure you first add your promocode in the "Promotion code" in the Free2move application and then select the promocode that you wish to use right before starting a carsharing trip.
If not selected, the discount will not be automatically applied.
Discounts can not be cumulated.
If you bought a carsharing pass, the carsharing pass credit will be selected by default if no other promocode is manually added.
The Free2move application is available on the iOS and Android app stores under the name «Free2move: carsharing (emov)». The application is compatible with all smartphones equipped with iOS 13 and higher or Android: 6.0 and higher.
The trip credit is credit for the use of the service that is charged to the user's account, at no cost. You can receive trip credit as a result of a promotion or as compensation for an incident with our service. The trip credit can have different expiration dates depending on the promotion. If you do not use it before that date, you will lose the right to enjoy it. You can check your trip credit balance through the application when making a reservation. For any other question about the conditions of your credit you can write or call us.
The price of the registration fee is free. There are no additional monthly or annual charges, you only pay for the minutes driven. The costs of parking, electricity and insurance are included in the per minute rate. Please see the terms and conditions and our pricing policy for more information.
It is possible to monitor the car's battery level directly from the app before making a reservation or on the dashboard of the vehicle. In any case, this ratio may vary depending on the type of driving, the use of heating or a / c and the orography of the journey.
No. For the safety and convenience of other Free2Move customers, smoking in the car is prohibited. If the service personnel or the next person to rent the car you used beforehand reports evidence of smoking in the car, we will need to charge you a cleaning fee. Go to our website for details about the cleaning fee.
It should be remembered that the Free2move Lisboa service has DS3 crossback gasoline vehicles with an efficient engine.
This model does not need keys. You can start, pause, resume, end your journey through the Free2move app. To start and stop the engine correctly, remember to use the start button located next to the steering wheel.
If you are the one who has forgotten a personal object, we invite you to contact us by phone and we will help you recover your belongings.
It's simple: open the application, select the car that suits you best on the city map and press "Book". Once you are next to the car, after having verified that the vehicle registration corresponds to the registration of the vehicle you have reserved, select "Validate" and "Unlock" in the application. The car will open automatically. For models that require keys to start, remember that the keys are inside the glove compartment. Make sure the gear is in P, start off and enjoy the city!
For C-Zero and Berlingo model vehicles, make sure the key is properly seated in its slot inside the glove compartment. For all models, check that all the doors are properly closed. If you are still unable to finalize the rental, please contact us at + (34) 915510126. Our customer service will take care of giving you the appropriate instructions and managing the incident. We are sorry for the inconvenience, unfortunately external factors (eg inhibitors) occasionally reduce the communication capacity of our cars.
All customers are responsible for leaving the car with a minimum battery. The minimum battery level for each vehicle model is detailed in the terms and conditions of service. If this level is reached, you must park your car safely in accordance with the parking regulations. Otherwise, a penalty may be applied to you as specified in the T&C.
If possible, park your car or move it to the side of the street to a safe place and call our customer service at + 34-915510126.
First of all, we apologize for not providing you with the service you expected. Please let us know the reason for your dissatisfaction so that we can improve our service. Contact our customer service directly by answering "no" to the question below and filling in the contact form or calling us at + 34-915510126. There are claims sheets available to all users, please write to support-madrid@free2move.com to request the digital form.
If you wish, you have at your disposal the European platform for online conflict resolution available at the following link https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage
You can modify or update the payment information at any time by accessing "Payment information" from our App. In the event that your account has been blocked, you can contact our customer service by email or by calling +34 -915510126 to fix the problem.
You will receive, at the end of each trip, an informative email with a summary of the estimated duration of your trip. The charge is made at the end of each journey directly to the default payment method available in the Free2move application. Additional charges, which are billed in case of breach of the terms and conditions of the service, or any other product associated with your trip will be billed to the same payment method.
Todas as nossas tarifas estão disponíveis no nosso site www.free2move.com quando você faz uma busca por uma reserva de vagas de estacionamento
A informação de que cada vaga de estacionamento está disponível em nosso site www.free2move.com quando você faz uma reserva de vagas de estacionamento e seleciona a vaga desejada. Em seguida, basta clicar em "Informação".
Pode contactar os nossos consultores através do número +351 308 814 526
Você pode modificar a sua reserva a partir do seu espaço pessoal, se necessário, o resto a ser pago será solicitado e a modificação será tida em conta quando o pagamento tiver sido feito.
O titular da conta Free2move deve ser o signatário do contrato de reserva. Caso preencha as condições requeridas (idade e carta de condução), pode conduzir a viatura.
Pode ainda ser adicionado um(a) condutor(a) ao contrato de reserva; para fazê-lo entre em contacto com o serviço de apoio ao cliente.
Uma reserva de um dia inclui 24 horas consecutivas e pode ter início a qualquer hora do dia desde que corresponda ao horário de funcionamento da agência. Toda e qualquer viatura pode ser reservada por um período máximo de 28 dias e, apenas uma viatura pode ser reservada de cada vez. Ao realizar uma reserva através do nosso website concorda com as regras e horário de funcionamento da agência e de devolução das viaturas.
A lista completa de países nos quais a condução de viaturas Free2move está autorizada pode ser consultada nas Condições Geral de Aluguer, disponíveis durante o momento de seleção do veículo.
Para qualquer modificação ou cancelamento da sua reserva, por favor contacte directamente a sua agência. Não podem ser feitas alterações ou cancelamentos online.
Com Free2Move, garantimos-lhe um modelo preciso dentro dos limites de disponibilidade
Se um veículo estiver disponível, uma reserva imediata pode ser feita.
Deve apresentar a carta de condução e o documento de identificação, ambos válidos. Deve ainda trazer consigo o cartão de crédito utilizado para o pagamento da caução.
Para viaturas comercias, é necessário ainda apresentação de um comprovativo de residência com data inferior a 2 meses.
Todos as viaturas Free2Move encontram-se cobertas por um serviço de assistência 24/7. Em caso de acidente, avaria ou roubo, contacte imediatamente o número de telefone indicado no seu contrato de reserva. Em caso de imobilização da viatura, o serviço de assistência Free2Move organiza a continuação da sua viagem e ou o seu regresso a casa. Em caso de acidente, o seguro Free2Move cobre todos os danos pessoais e ou materiais que possam ter ocorrido durante o período de reserva. Encontre todos os montantes relativos a seguros e franquias nas condições gerais.
Salvo estipulado durante o momento de levamento da viatura, a devolução deve ser sempre realizada na data e no horário indicado no contrato de reserva da viatura e, durante o horário de funcionamento da agência.
Toda e qualquer viatura deve ser sempre devolvida à agência na qual se realizou o levantamento.
Caso verifique que irá exceder o período estipulado de reserva, deve entrar em contacto com a sua agência o mais rapidamente possível. Após devolução da viatura, a agência irá cobrar-lhe os quilómetros e os dias adicionais.
No caso de reservas realizadas no website Free2Move, é efetuada, automaticamente, uma pré-autorização, até 72 horas antes do início do período de reserva da viatura. Essa pré-autorização é realizada no cartão de crédito utilizado para pagamento.
Descubra quais os montantes relativos a cauções contactando a sua agência Free2Move ou consultando as condições de reserva no nosso website.
Free2move Charge My Car is accessible via a subscription fee of €4.99/month (including VAT) and a €0.6 (including VAT) + 10% fee on the cost of charging sessions, whereas Free2move eSolutions has no subscription fee on the Pay As You Move - Beginner offer and only applies a €0.90 (including VAT) fee on top-ups.
Free2move eSolutions adds a €10* top-up credit for Free2move Charge My Car users who complete their migration before 30/09/2022.
/!\ Free2move eSolutions is cheaper than Charge My Car as soon as the charging session exceeds 3€.
There are no fees on free refills.
(*) This credit :
If you have already activated the Pay As You Move - Beginner offer, go directly to step 5.
1 - Click on this link (France or change the location in the menu) or refer to the email sent by Free2move Charge My Car on 01/09/2022 and select the offer Pay As You Move - Beginner then add it to the cart ;
2 - Go to the basket and validate it;
3 - If you are not connected to your Free2move eSolutions account, a login invitation will appear. Log in;
4 - Validate your cart and enter your payment method. You will automatically receive a confirmation email from Free2move eSolutions;
5 - Within 24 hours, you will receive an email from Free2move Charge My Car informing you that your recharge card has been deactivated from Free2move Charge My Car, and a second confirmation email from Free2move eSolutions informing you that your card has been reactivated and that your migration offer has been added to your Free2move eSolutions account.
/!\ To benefit from the migration offer, you must use the same address on both your accounts (Free2move Charge My Car and Free2move eSolutions)
If your charging card was not activated on Charge My Car, you must activate it on the eSolutions Charging application in the "My Profile > Manage RFID cards" section.
If your charging card was not activated on Charge My Car, you must activate it on the eSolutions Charging application in the "My Profile > Manage RFID cards" section
You have received an email from Free2move with the dedicated process and a reminder of your email address in @privaterelay.apple.com.
You can also find your email address by logging into the Free2move application, in the section my Profile > Personal Information.
Here are the steps to migrate to Free2move eSolutions:
1 - Click on this link (France or change the location from the menu) or refer to the email sent by Free2move Charge My Car on 01/09/2022 and select the Pay As You Move - Beginner offer then add it to the cart
2 - Go to the basket and validate it
3 - Log in or create your Free2move eSolutions account using the method of your choice
4 - You will receive a confirmation email to validate your email address. Click on the link to return to your cart
5 - Validate your cart and enter your payment method. You will automatically receive a confirmation email from Free2move eSolutions
6a - If you already had a recharge card activated on Free2move Charge My Car, you must reactivate your card in the eSolutions Charging application (My Profile > Manage RFID cards). Within 24 hours, you will receive an e-mail from Free2move Charge My Car informing you that your recharge card has been deactivated from Free2move, and a second confirmation e-mail from Free2move eSolutions informing you that your card has been reactivated and that your migration offer has been added to your Free2move eSolutions account. If you have a recharge credit, it will also be transferred and visible on your first invoice on 25/10/2022.
6b - If you have not yet activated your recharge card on Free2move Charge My Car, you must activate your card in the eSolutions Charging application (under My Profile > Manage RFID cards). Within 24 hours, you will receive an e-mail from Free2move eSolutions informing you that your card has been activated and that your migration offer has been added to your Free2move eSolutions account.
6c - If you had not yet activated your recharge card on Free2move Charge My Car and you have a recharge credit, you must activate your card in the eSolutions Charging application (section My Profile > Manage RFID cards) and write to Free2move eSolutions customer service (France or change the location from the menu) providing your old email @privaterealy.apple.com. The customer service will contact you to confirm your situation and your credit. Your reload credit will also be transferred and visible on your first invoice on 25/10/2022.
After completing the entire migration procedure, your recharge card will be reactivated on your Free2move eSolutions account and you will be able to continue using your recharge credit. For technical reasons, your remaining credit will only be visible in the eSolutions Charging application from 10/25/2022.
You will still be able to view your remaining credit on the Subscription page of the Free2move app until 9/29/2022 and your outstanding usage on the eSolutions Charging app.
After registering on Free2move eSolutions or on the eSolutions Charging application and validating the Pay As You Move - Beginner offer, your card will be automatically deactivated from Free2move Charge My Car to be automatically reactivated on Free2move eSolutions. No action is required on your part.
You will receive a confirmation email from Free2move at the time Free2move eSolutions requests the deactivation of the recharge card. A delay of 24 hours is necessary to ensure that all the terminal operators are informed of this change.
If your charging card was not activated on Charge My Car, you must contact eSolutions with your registration email address and RFID number* so that the badge can be manually activated by the support team.
Warning: card number with * and in capital letters => ex. DE*8PS*12ABC3*4
Your Free2move account is preserved and no information will disappear without your agreement (personal data, invoice, ...). You can continue to take advantage of all the other Free2move services (car sharing, short and medium term rental, ...).
During the whole migration process, the Charge My Car subscription is offered (from 01/09/2022 to 29/09/2022).
As long as you have not followed the migration process, all the recharges made with your recharge card will be charged by Free2move Charge My Car and visible on your Free2move account.
Once the migration operation is fully completed, you will receive a confirmation email from Free2move eSolutions and all your new reloads will be charged by Free2move eSolutions.
Free2move eSolutions will only invoice the refills once a month. You can keep track of your entire month's outstanding recharge in the eSolutions Charging application.
It is possible that recharge operators send us recharge invoices late (several weeks after the end of the recharge) due to their processing time. In this case, you may receive invoices issued by Free2move Charge My Car after your migration to Free2move eSolutions. The invoice details will stipulate the actual date of the recharge. If needed, our team is at your disposal to answer your questions.
De acordo com o decreto de Lei n.º 78-17 de 6 de Janeiro de 1978 relativo ao tratamento de dados, ficheiros e liberdades, o utilizador do website Free2Move tem o direito de aceder, retificar e apagar todo e qualquer dado pessoal que lhe diga respeito. Esse direito pode ser exercido fazendo login na sua área pessoal no website Free2move > Eliminação de conta o através do contacto com o serviço de apoio ao cliente.
Tenha em atenção que não pode apagar a sua conta se uma viagem ou reserva estiver em curso ou se houver uma factura não paga ligada à conta.
A fim de reforçar a segurança dos seus dados, foi criado um sistema de verificação de endereço electrónico para todos os nossos clientes.
O que é que isto significa em termos concretos?
Quando se registar ou da próxima vez que se ligar ao website ou à aplicação móvel Free2Move, verá uma mensagem convidando-o a clicar no link de activação enviado por e-mail.
Vá à sua caixa de correio, clique no link: o seu endereço está confirmado.
Depois volte ao website ou à aplicação para iniciar sessão na sua conta.
Este procedimento será pedido de uma vez por todas, e não demorará mais de 2 minutos.
A validação do e-mail é automática para todos os utilizadores registados através do Google, Facebook ou Apple.
O sistema 3D Secure é um sistema de segurança para pagamentos em linha criado pelos emissores internacionais Visa e MasterCard. É um procedimento de autenticação do titular do cartão para assegurar que é o titular que está a fazer o pagamento na Internet.
A primeira vez que um cartão de pagamento é utilizado na aplicação Free2move ou quando um novo cartão é adicionado ou actualizado.
Tem de validar o seu cartão de pagamento de acordo com o método de validação definido pelo seu banco. Pode receber uma mensagem de texto com um código de validação ou ser redireccionado para a aplicação do seu banco para concluir o processo de validação.
Quando o seu cartão tiver sido validado com sucesso, volte à aplicação Free2move e continue a sua viagem :)
Em caso de qualquer problema, não hesite em telefonar-nos ou escrever-nos utilizando o formulário de contacto abaixo. Teremos todo o prazer em ajudá-lo.
No entanto, lembre-se de contactar o serviço ao cliente do seu banco para quaisquer problemas com aplicações não-Free2move.
De acordo com o decreto de Lei n.º 78-17 de 6 de Janeiro de 1978 relativo ao tratamento de dados, ficheiros e liberdades, o utilizador do website Free2Move tem o direito de aceder, retificar e apagar todo e qualquer dado pessoal que lhe diga respeito. Esse direito pode ser exercido através do contacto com o serviço de apoio ao cliente.
O seu endereço de email é usado para identificá-lo. Em caso de alteração, deve entrar em contacto com o serviço de apoio ao cliente.