Contacter Free2move

SHARENOW vehicles are now avaibale through our Free2move app. 

Your booking will be subject to pricing and terms and conditions available on the Free2move app. 

Your personal data will be stored by Free2move. 

All your invoices will be available in the Free2move app.

 

Yes, you are required to create a brand new account with Free2move. Please read our terms and conditions to review the conditions of eligibility and the documents required to get to the service. Your documents need to be reviewed and validated before being able to enjoy the service

Please ensure that you have a valid payment method (either Visa or Mastercard) that allows to perform payments online.  Prepaid cards are not allowed. If triggerred, make sure you validate the transaction according to the 3DS validation rule defined by your bank (you might receive an sms with a code or you need to validate the transaction directly in your bank's application). Once the 3DS validation is performed, make sure you go back to the Free2move app and continue with your journey.  

If you have any issue do not hesitate to call Free2move customer support directly from the app.

Please recall that if you cancel a trip with a SHARE NOW vehicle, you will have to wait 2 hours before being able to book again.

Please call our customer support lines directly from the app.
Paris customers : please call +33 1 76 35 01 79 and select option 3
Madrid customers : please call +34 919 49 83 38 and select option 3

Please call our customer support lines directly from the app.
Paris customers : please call +33 1 76 35 01 79 and select option 3
Madrid customers : please call +34 919 49 83 38 and select option 3

• If you have a question or complaint about a fine, a towing, vehicle conditions during your trip;
• If you would like to report and accident or a damage  with a SHARENOW vehicle after your trip

Vous avez loué une voiture électrique en libre-service à Paris avec Free2Move et vous avez rencontré un problème ? 

Veuillez sélectionner le trajet concerné dans la liste déroulante ci-dessous et nous faire part de votre demande (notez qu'il est nécessaire de vous connecter avec votre compte Free2Move au prélable).

Notre équipe Service Client vous recontactera dans les plus brefs délais (normalement moins de 24h). 

En dernier recours, et conformément à la réglementation européenne, vous avez la possibilité de déposer une réclamation via le portail de la Commission Européenne.

A drop off fee applies when you end your trip in drop off zones (marked "Zone A" or "Zone B" on the Home Area map).

Drop off zones are part of the Home Area, but can be located inside or outside the city center.

See your Home Area's drop off zones and fees here:

See drop off fees

Please contact us at support-dc@free2move.com if you need any translation services for our app or website. We are here to help.
Veuillez nous contacter à support-dc@free2move.com si vous avez besoin de traductions pour notre app ou notre site. Nous sommes là pour vous aider.
Por favor contáctanos en support-dc@free2move.com si necesitas los servicios de traducción para nuestra app o el sitio web. Estamos aquí para ayudar.
Contattaci per favore all'indirizzo support-dc@free2move.com se hai bisogno di qualche traduzione per la nostra app o sito web. Siamo qui per aiutarti.
如果您需要任何我们的应用程序或网站的翻译服务，请通过support-dc@free2move.com 联系我们。我们愿意为您服务。
Xin vui lòng liên lạc tại support-dc@free2move.com nếu qúy vị cần dịch vụ thông dịch xin vui lòng dùng app hoặc trang mạng. Chúng tôi có thể giúp quý vị.

It’s easy! Just download our iOS or Android application, click register, and make sure you have a valid Driver’s License and Credit Card with you.

There is no registration fee – upon approval – to be a member of Free2Move Carsharing. There are no additional monthly or annual subscription fees either. You only pay a $1 start fee per trip and the current minute, hour or day rate, always defaulting to the cheapest option. Meter and residential zone parking, fuel (up to $25), and insurance are all included in our rates.

To become a Free2move Carsharing member, you must be 21 years of age, have a valid Driver’s License, a credit or debit card, sufficient credit score and meet other criteria as defined by Free2Move Carsharing.

If you are encountering issues with the registration, please get in touch with our contact center ("Help" section of the Free2move App).

At this time, our registration platform only accepts US Based Driver’s Licenses. We can accept international driver’s licenses via email if you are able to provide your driving history as well. Please reach out to support@free2move-carsharing.com for more details on International Driver’s License requirements.

For credit card changes, please update within the Free2Move Carsharing app. For name, email, address, or driver’s license changes, please email us at Support-dc@free2move.com or call us at 1-844-543-7332 if you need to change any of your account details. We’ll help you from there.

Yes, but this can only be utilized when the other driver is an approved Free2Move member and is in the vehicle with you during the trip. There is no other circumstance this is acceptable. Each account acts as a contract between Free2Move and our members. You, as the member on the account, will be held responsible for any event occurred during the use of your account.

Once you complete the in-app registration process, we’ll get to work reviewing your account details. We strive for account review within 48 hours, but in some cases can be shorter or longer. Once your Free2Move Carsharing account has been activated, you’ll receive a confirmation email. This is a one-time process. Then you’re able to log into the Free2Move Carsharing app and start driving!

The Free2Move application is in both the Apple Store and Google Play Store. Check it out!

It’s easy! Open the app, pick a Free2Move Carsharing vehicle, and press “Reserve” once you reach the car and have verified that the plate number in front of you matches the plate number of the vehicle you booked. Please do a walk around the vehicle prior to starting your trip to note any damages larger than a credit card. Once this is complete, press “Unlock” and the car will automatically open. That’s it! No keys or PIN required, just start driving!

Our vehicles can be reserved for up to 30 minutes in advance.

It’s on us! The fuel in the tank is always included. You can see the fuel level of every vehicle in the app before you start your trip. If the car needs additional fuel—add up to $25, save the receipt, and send it to us at:

support-dc@free2move.com

We’ll provide you a Free2Move Carsharing credit of 125% of the amount on the receipt towards a future trip. If you are going on a longer trip—any fuel beyond the additional $25 is on you.

 Credits have an expiry date of 6 months.

 All cars are equipped with pay by plate services where applicable so there is no need to wait in line! Please do not pay the toll separately as it will still scan the license plate.  We will bill your account at a later date for the cost of the toll, plus a $4.99 processing fee.

We’ve got your back! Call us at 1-844-543-7332 and we’ll figure out a solution. More than likely we will dispatch a roadside service truck, but our goal will be to get you back on the road as quickly as possible.

You can end the rental in any meter or residential zone parking spot within the Home Area. You cannot end your rental anywhere outside the Home Area. Be mindful of our parking rules, and where not to park, which is described as follows:

• First and foremost, any and all spaces that are not legal, on-street parking
• Streets that have rush hour restrictions—even when they are not restricted—meaning no parking in lanes that will, at any time, become lanes of traffic
• Private parking of any kind—garages, lots, off-street. Including all lots that would require payment, but also free parking areas like grocery store parking
• Parking in spaces which are reserved for special uses or requiring non-DDOT Issued Permits, whether temporarily or permanently restricted
• Areas that are or will become restricted within 24 hours: including street sweeping and all other time-of-day based restrictions

Put the vehicle in park, press the brake, and turn off the engine. Ensure all lights are turned off, and all doors/windows are properly closed. Once you are outside the vehicle, open the Free2Move Carsharing app and press the “End trip” button. Wait a few seconds: once the car locks and a trip star rating prompt displays, your trip is officially ended.

Please ensure you have the most updated version of the Free2Move Carsharing app. Make sure all windows/doors are closed. If you're still having trouble, please call us at 1-844-543-7332 .

We include full coverage insurance for you, the vehicle, and others up to—at least—State Minimums for all of our vehicles and approved members. As long as you report the accident/damage and follow all of our terms and conditions—you’re only liable for the deductible. If you have any questions about your jurisdiction’s coverage, please reach out by email or phone at Support-dc@Free2Move.com or 1-844-543-7332.

If at fault for the damage, the customer will be charged a deductible up to $5000, as long as our terms and conditions are met. If our T&Cs are not met, the customer will be charged according to the damage extent and costs.

In the event the vehicle is already damaged at the beginning at the trip, please report the damage immediately through the damage reporting process in the Free2Move app or by calling member support at 1-844-543-7332. If the damage is smaller than a credit card, it does not need to be reported. If the damage in any way effects driving performance, do not drive the vehicle. We will help you find another nearby vehicle.

Assisting those involved and securing the scene are the first priorities in the event of a traffic accident. Call the police, if necessary. If possible, move the car to the side of the street to a safe place. Then, immediately contact our Member Support at 1-844-543-7332 . There, you will provide details on the accident to one of our agents.

NO. Please do not smoke tobacco or any other substance in Free2Move vehicles, including e-cigarettes and other vapor-based devices.

YES. Please place your pet in an approved carrier. Any excessive—as determined solely by Free2Move Carsharing—pet odors or hair left behind may result in an extra cleaning charge.

Good news! You can take the car as long as you need, and we will automatically apply the lowest rate to your trip—considering our minute, hour, and day caps. You can take the vehicle for up to 7 days on a single rental. On your first rental, we ask that you limit your trip to under 8 hours—just so you familiarize yourself with our service. We may give you a call if you’re on a longer trip during your first rental.

Yes. Every car has a USB plug-in that allows for plugging in your smartphone charging cable. Charging cables should be available in all vehicles. Please let us know if the vehicle you are using is not equipped with one by emailing our member support at Support-dc@Free2Move.com.

The price per minute, hour, and day for each vehicle are listed in the app. There are different pricing caps that may change from time to time. DC charges a flat 10.25% sales tax in addition to the rental costs. There is also a $1 start fee associated with each trip.

You can find all these documents inside the glovebox.

You receive an email with the trip information at the end of each trip. You will then see a charge from Free2Move Carsharing appear on your credit card statement—generally within about 10 minutes.

As soon as you unlock the vehicle in the App.

Registration promocodes have to be redeemed in the "Promotion" section of the app.

After-registration promo codes can be applied on the payment page when booking a vehicle. Any leftover credits if the cost of the trip is less than the promo code value will be applied to the next trip automatically and can be used until they expire.

We accept Visa, Master Card, American Express, Discover, and debit cards! No pre-paid cards from any provider.

Credits or discounts can be added to your account using promo codes. 

Please make sure you first add your promocode in the "Promotion code" in the Free2move application and then select the promocode that you wish to use right before starting a carsharing trip. 

If not selected, the discount will not be automatically applied. 

Discounts can not be cumulated. 

If you bought a carsharing pass, the carsharing pass credit will be selected by default if no other promocode is manually added.

If you forget to secure your vehicle, Auto-lock/Auto-end trip will lock your vehicle automatically at 15 minutes and auto-end your trip at six hours, if you are within the home zone. If your trip is auto-locked and you would like to continue your trip, you must unlock and relock the vehicle through the app. Auto-lock/Auto-end trip does not work outside the home zone, please make sure you are securing the vehicle at all times.

Właściciel konta Free2Move musi być sygnatariuszem umowy najmu. Może on również prowadzić każdy z wynajmowanych pojazdów, o ile spełnia wymogi wynajmu. Dodatkowy kierowca może zostać dodany do umowy najmu poprzez kontakt z naszym działem obsługi klienta lub bezpośrednio w wypożyczalni.

Wynajem jednodniowy obejmuje 24 kolejne godziny i może rozpocząć się o dowolnej porze dnia, o ile wypożyczalnia jest otwarta. Każdy pojazd można wynająć na okres maksymalnie 28 dni. W tym samym czasie można zarezerwować tylko jeden pojazd. Dokonując rezerwacji online na naszej stronie internetowej, zgadzasz się na warunki i godziny pracy agencji.

Lista autoryzowanych krajów znajduje się w Ogólnych Warunkach Wynajmu dostępnych przy wyborze pojazdu.

W sprawie wszelkich zmian lub anulowania rezerwacji prosimy o bezpośredni kontakt z agencją. Nie można dokonywać zmian ani anulować rezerwacji online.

Z Free2Move, gwarantujemy Ci dokładny model w granicach dostępności

Jeśli pojazd jest dostępny, można dokonać natychmiastowej rezerwacji.

 Należy przynieść ważne prawo jazdy, dowód osobisty, kartę bankową, na której automatycznie zostanie dokonana preautoryzacja, najpóźniej 72 godziny przed rozpoczęciem wynajmu. W przypadku wynajmu samochodów osobowych lub dostawczych wymagany jest dowód zamieszkania przez okres krótszy niż 2 miesiące.

 Wszystkie pojazdy Free2Move objęte są usługą assistance 24/7. W razie wypadku, awarii lub kradzieży należy niezwłocznie skontaktować się z numerem telefonu podanym w umowie rezerwacyjnej. W przypadku unieruchomienia pojazdu usługa assistance Free2Move może zorganizować usługę odbioru pozostałej części podróży, a także zorganizować powrót do domu. W razie wypadku ubezpieczenie Free2Move obejmuje szkody osobowe i rzeczowe, które mogły powstać w okresie wynajmu. Wszystkie kwoty związane z gwarancjami i ubezpieczeniami znajdziesz w naszym Regulaminie.

 O ile nie zaznaczono inaczej, każdy pojazd musi zostać zwrócony w dniu i godzinie zapisanej na umowie oraz w godzinach otwarcia wypożyczalni.

 Pojazd musi koniecznie zostać zwrócony agencji odchodzącej.

 W przypadku przekroczenia okresu wynajmu należy jak najszybciej skontaktować się z agencją wynajmu, aby poinformować o tym fakcie. Po powrocie agencja wystawi fakturę na koszt dodatkowych dni i ewentualnych nadprogramowych kilometrów.

 W przypadku rezerwacji dokonanej na stronie internetowej Free2Move, automatycznie dokonywana jest preautoryzacja, najpóźniej na 72 godziny przed rozpoczęciem okresu wynajmu, na karcie kredytowej użytej do płatności. Znajdź wszystkie kwoty kaucji kontaktując się z oddziałem lub zapoznając się z warunkami cenowymi na stronie internetowej.