ACE Meet and Greet T5 (0)

Once you've parked your car and unloaded your luggage, lock your car and check your car in with a member of the Handover Team - the desk is located in the lift lobby. Make sure you have your booking reference and return flight details ready to give the driver.

Your car will be photographed and taken to a secure car park by the experienced driver, whilst you walk to check-in - it takes 2 minutes.
- It's your responsibility to make sure that your vehicle's road tax is valid, it holds a valid MOT certificate and is roadworthy. If your car isn't legal or safe to drive, ACE won't be able to drive it to the car park, and you also won't be able to get a refund.
- ACE can only take cars that fit into a standard size parking space, which is 2.4m x 4.8m. You'll be charged extra if your car is too large. Minibuses and vehicles with 8 or more seats can't be taken for Meet and Greet services and will cost extra for other packages. To see if ACE can take your vehicle, call us on 0800 093 5478.
- As the car park are constantly monitoring flights, they will return the car to the terminal you are landing to.
- If you park for longer than you booked, you'll be charged at a rate of £20 per day.
- If your return flight plans change call ACE as soon as you can. They need as much notice as possible to get your car ready so you aren't kept waiting. You won't get a refund for any unused parking time.
- Booking confirmations must be printed and taken with you.
Directions
Directions to Terminal 5:
- Leave the M4 at Junction 4 (or if you're coming from the M25, leave at Junction 14).
- Follow the signs to Terminal 5.
- When you arrive, just follow the signs for Terminal 5 Short Stay Car Park.
- You'll come to a ramp, drive up it and keep to the right.
- Drive under the yellow height restriction, keep left and follow the signs for Short stay Level 4.
- You'll see Avis signs, follow them until you come to the third set of barriers, you just need to take a ticket and drive through.
- Park in one of the designated Off Airport Meet and Greet parking bays.
- Hand your keys and parking ticket to the Handover team, located in the lift lobby.