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Free2move opens a Mobility Corner at Adolfo Suárez Madrid airport in Barajas
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Customers reserve and pay online, car is delivered to their preferred destination
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The new rental solution is realized in partnership with LaVacolla Car Parks, managing the operations and the maintenance of vehicles
Madrid, May 16, 2023 - Free2move has been operating in Spain since 2016, providing a range of innovative mobility services to residents and visitors alike. These services have included car-sharing as well as car subscription offers, with a considerable emphasis on sustainable and environmentally friendly transportation solutions. Now the company is launching its second Mobility Corner, an innovative car rental solution that puts the customer first.
Rent-a-car service and a unique customer journey
Travelers arriving at Adolfo Suárez Madrid airport in Barajas now have access to a convenient and reliable rent-a-car service that's available every day from 5 AM to 2 AM. The rental process is simple and straightforward: customers can book a car via the Free2move app or a partner broker, and complete the payment online. They can choose the place and hour of delivery based on their travel desire. Since the initial launch of the service on April 5, the Net Promoter Score of customers on the delivery and collection service has been rated at 4.6 out of 5, with most of them emphasizing the fact that they do not have to wait in queues.
“Estamos muy felices de poder ofrecer a todos nuestros clientes el nuevo servicio de entrega y recogida de vehículos de alquiler en el Aeropuerto de Madrid, que es una plaza clave para el desarrollo de nuestra actividad. Además es un servicio totalmente novedoso ya que el cliente no tiene que esperar colas. Free2move le entrega el coche y lo recoge en mano. Desde hoy el cliente ya puede hacer sus reservas a través de nuestra página web www.free2move.com.” says Miguel Martínez, Country Manager Spain at Free2move Rent.
A collaboration with LaVacolla Car Parks
The partner company LaVacolla Car Parks handles on-site aspects of the rental, from vehicle maintenance to delivery and pick-up, so customers can enjoy a hassle-free experience. A LaVacolla agent, identifiable by their purple waistcoat, conducts a thorough inspection of the car's condition in front of the customer, which includes photos of any damages or cleaning issues. When it's time to return the car, customers can arrange for collection at a location and time that suits them.
For more information, please visit our website.
About Free2move
Free2move is the only global mobility brand offering a complete and unique ecosystem for its private and professional customers around the world. Relying on data and technology, Free2move puts the customer experience at the heart of the business to reinvent mobility. Following a mobility marketplace approach, Free2move offers a range of services to satisfy the multiple travel needs of its customers - from one minute to several days or months with car-sharing, short, medium or long-term rental as well as parking spaces via one app. The company is headquartered in Paris, France, and is part of the multinational Stellantis Group. Free2move in figures: more than 6 million customers, 450,000 rental vehicles, 500,000 parking spaces.
Media contacts:
Andrea González
PR Manager, Open2Europe
Spain +34 697 779 633 / France + 33 6 22 27 72 85
Patrick Dillenberger
Head of Communications Free2move & SHARE NOW